Customer Journey Analyst

The role of an Experience Manager involves overseeing the analysis, optimization, and process design for customer interactions. This includes leading the implementation of best-in-class service functions to address customer pain points across various stages of the customer journey.Key ResponsibilitiesAnalyzing performance metrics to identify areas for...

About the Role: We're seeking a seasoned Customer Journey Optimizer to lead our efforts in delivering an exceptional customer experience across all touchpoints.">Job Description: As a key member of our team, you will be responsible for analyzing performance metrics, identifying areas for improvement, and implementing data-driven solutions to enhance the...

User Journey MappingWe are seeking a User Journey Designer to join our team. In this role, you will be responsible for analyzing and optimizing customer performance, designing best-in-class service functions, and collaborating with cross-functional teams to drive customer touchpoint feedback analysis.Your Key ResponsibilitiesAnalyze customer data to identify...

We are seeking a passionate and customer-centric individual to join our organization as a Product Experience Analyst. This role involves acting as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.ResponsibilitiesDefine, shape, and implement a comprehensive CX strategy that encompasses all...

In this role, you will be responsible for designing and implementing a comprehensive Customer Experience (CX) strategy that addresses all aspects of customer interactions. Your primary goal will be to create a seamless and unified experience for our customers by collaborating with various departments and stakeholders.Key ResponsibilitiesEvaluate customer...

About the RoleAs a Buyer Lifecycle Manager, you will play a critical role in shaping our customer experience strategy. You will be responsible for optimizing the buyer journey, improving customer satisfaction, and driving retention and advocacy.Key Responsibilities:Leverage data analysis and insights to inform lifecycle strategy.Collaborate with...

Business Analyst - Client Experience and Conduct (CXCG)Hiring for a Leading Bank | TALENT UNLIMITEDTALENT UNLIMITED is hiring a Customer Experience (CX) Lead for one of our banking clients. If you have a strong background in UI/UX design for mobile banking applications and a passion for optimizing digital customer experiences, we'd love to hear from youKey...

The ideal candidate will have a deep understanding of customer needs and preferences, with a proven track record of delivering exceptional customer experiences.Core Responsibilities:Customer Insights: Analyze customer feedback and data to identify pain points and opportunities for improvement.CX Strategy Implementation: Define, shape, and implement a...

About the RoleWe are seeking a highly skilled Retail Customer Success Analyst to join our team. In this role, you will be responsible for managing the day-to-day activities and processes related to customer onboarding. This includes monitoring and improving customer service processes, adhering to performance indicators, and handling escalated customer...

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered...