Support Operations Manager

5 days ago


Saddar Town, Pakistan Softech Microsystems Full time
Support Operations Manager

This critical role is accountable for leading our customer support operations at Softech Microsystems. The successful candidate will be responsible for delivering high-quality support services to our customers, exceeding their expectations.

Key Responsibilities:
  • Managing customer support processes and workflows to ensure efficient issue resolution
  • Coordinating customer interactions, including phone calls and emails
  • Maintaining accurate records of customer interactions and sales performance
  • Developing and implementing strategies to improve customer satisfaction and sales outcomes
  • Training and guiding team members to enhance their skills and knowledge

The ideal candidate will possess strong leadership and organizational skills, with the ability to manage multiple priorities and communicate effectively with customers.

Requirements:
  • Strong leadership and organizational skills
  • Ability to manage workload effectively and prioritize tasks
  • Fluency in written and spoken English
What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and a supportive work environment.



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