
Education Sales and Support Professional
17 hours ago
Sales and Customer Support Specialist Position Overview:
We are seeking an experienced Sales and Customer Support Specialist to join our team. The ideal candidate will be passionate about education and possess excellent communication skills, a customer-centric attitude, and a proven track record of exceeding sales targets.
Key Responsibilities:
- Generate Sales Revenue:
- Proactively engage with prospective customers to promote our educational products and services.
- Identify and pursue sales opportunities through inbound and outbound calls, emails, and other communication channels.
- Build and maintain strong customer relationships to drive repeat business and referrals. - Provide Exceptional Customer Support:
- Address inquiries, resolve issues, and assist customers with product selection.
- Guide customers through the purchasing process, including product demonstrations and order processing.
- Respond promptly to customer inquiries via phone, email, and live chat, ensuring high levels of customer satisfaction. - Maintain Product Knowledge and Training:
- Stay up-to-date on our educational products, services, and promotions to effectively communicate their features and benefits.
- Participate in ongoing training sessions to enhance sales techniques and customer service skills. - Collaborate and Report:
- Collaborate with the sales and marketing teams to develop strategies for maximizing sales opportunities and achieving revenue goals.
- Provide regular reports on sales activities, customer feedback, and market trends to management.
Essential Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Highly motivated with a drive to achieve and exceed sales targets.
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