
Sales and Customer Support Specialist
2 days ago
Customer Service Representative Role Summary:
- A dynamic and proactive professional is required to generate sales revenue for educational products and services while providing exceptional customer support.
Responsibilities:
- Sales Generation:
- Engage with prospective customers to promote educational products and services.
- Identify and pursue sales opportunities through various communication channels.
- Build strong relationships to drive repeat business and referrals.
- Meet or exceed monthly and quarterly sales targets. - Customer Support:
- Provide outstanding customer service by addressing inquiries, resolving issues, and assisting with product selection.
- Guide customers through the purchasing process, including demonstrations and order processing.
- Respond promptly to customer inquiries via live chat and phone, ensuring high levels of customer satisfaction. - Product Knowledge and Training:
- Stay up-to-date on educational products, services, and promotions to effectively communicate their features and benefits.
- Participate in ongoing training sessions to enhance sales techniques and customer service skills. - Collaboration and Reporting:
- Collaborate with sales and marketing teams to develop strategies for maximizing sales opportunities and achieving revenue goals.
- Provide regular reports on sales activities, customer feedback, and market trends to management.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Highly motivated with a drive to achieve and exceed sales targets.
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