Sales Operations Professional

2 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

An exciting opportunity to work in sales operations is now available.

Job Responsibilities

As a Senior Sales Operations Agent, you will be responsible for actively engaging with the sales team to achieve assigned revenue targets by providing technical support. You will provide five-star service to internal and external customers.

You will act as product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.

  • Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to global sales/sales operations principles.
  • Act as product knowledge expert for trade support tasks, supporting in more complex tasks such as reservations, ticketing, FFP, oneworld, Beyond Business, and Corporate queries.
  • Assist Sales Operations Agents with their queries and escalations to ensure efficiency and quality services.
  • Maintain and generate reports as required by the reporting Line Manager.
  • Follow up with customers and trade partners on enquiries and requests.
  • Guide junior Sales Operations Agents, particularly new joiners, in processes and policies.
  • Perform other department duties related to your position as directed by the Head of the Department.

Your responsibilities will include handling all sales operations activities, taking primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, and ensuring smooth handling of all cases within purview.

You will also be responsible for making new reservations and changes to existing reservations, quoting the correct fares and rules of carriage.

Support Travel Agencies with reservations related activities and produce reports for relevant markets, sharing monthly performance reports.

Qualifications

Candidates should have at least a Bachelor's Degree or Equivalent with a Minimum of 1 year of job-related experience.

It is highly beneficial if you have experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.

The following skills are essential:

  • Fluent in English; secondary language desirable.
  • PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
  • Excellent relationship building and communication skills.
  • Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes), and the travel industry in general.
  • Problem-solving skills and an efficiency-oriented mindset.

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