Technical Support Specialist

3 days ago

Shekhupura, Punjab, Pakistan beBeeSupport Full time 4,000,000 - 6,000,000

Technical Support Specialist Job Overview

We are seeking a highly motivated and technical individual to join our team as a Technical Support Specialist. As a key member of our support center, you will be responsible for delivering exceptional technical assistance to corporate clients.

Main Responsibilities:

  • Assess the nature of queries and provide technical support to corporate clients
  • Maintain high levels of service quality for clients
  • Ensure timely resolution of complaints
  • Troubleshoot network access layer issues related to CPE installed at customers' end (router, switches, etc.)
  • Respond to queries on internet access technologies (i.e. DSL, VSAT Fiber, WiMAX, GPON and RF)
  • Initiate tickets for incident resolution in system and communicate with stakeholders

Required Qualifications:

  • Bachelor's degree in Telecommunications, Electronics or Computer Science
  • CCNA certification preferred
  • In-depth understanding of OSI Layer, TCP/IP, switching & routing
  • Knowledge and experience in Linux & VM
  • Basic level network security exposure

About This Role:

This is an exciting opportunity to work in a dynamic environment where your technical expertise will play a crucial role in delivering top-notch support to valued clients. If you're a passionate professional eager to grow, this is your chance to thrive in a leading organization.

What We Offer:

A dynamic work environment where you can apply your skills to drive results. This is an excellent opportunity to work with a talented team and contribute to our mission of delivering exceptional support services.

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