Enterprise Application Support Specialist

4 days ago

Karachi, Sindh, Pakistan beBeeSupport Full time
Job Title

Achieve success as a Support Specialist, collaborating with clients to enhance business applications and resolve technical issues.

About the Role

This is an exciting opportunity to join our team of expert analysts who provide exceptional support services. As a key member of our resource center, you will be responsible for delivering hands-on client support, troubleshooting, and resolving technical problems.

  • Hands-on client/customer support to enhance Kinetic's business applications, with experience in C#, HTML, JavaScript, CSS, and SQL Server database programming.
Your Responsibilities
  • Resolve logged support calls within SLA targets (95%)
  • Manage client support requirements independently based on priority
  • Escalate tickets appropriately and support high-priority incidents
  • Maintain accurate client records in CRM and access portals
  • Identify and escalate potential SLA breaches
  • Communicate risks with Project and Customer Experience Managers
  • Provide professional communication to clients across channels
  • Analyze ticket trends and collaborate with product teams
  • Mentor junior analysts and contribute to knowledge base documentation
  • Demonstrate advanced product knowledge
Requirements & Skills
  • Bachelor's degree or technical certification
  • Minimum 3 years of software support experience
  • Database programming expertise, especially SQL Server
  • Experience with enterprise applications is a plus
  • Detail-oriented, efficient, and well-documented work style
  • Time management and multitasking skills
  • Proactive participation in team discussions and initiative-taking
  • Experience with remote access tools and understanding of client/server environments
  • Knowledge of Azure is advantageous
Benefits
  • Competitive salary and comprehensive benefits including medical, provident fund, bonuses, internet subsidy, conveyance allowance, profit sharing, life benefits, childcare, meals, professional development, recreation, training, and leave encashment.
Additional Information
  • We are committed to diversity and inclusion, providing accommodations for individuals with special needs. Qualified candidates with disabilities are encouraged to apply and seek assistance if needed.

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