
Business Systems Analyst
2 days ago
S&P Global is a leading global provider of essential intelligence for businesses and organizations. We pride ourselves on our agility, diversity, and commitment to excellence.
Job Description
The Business Analyst I role is responsible for understanding and analyzing technical solutions to improve operational effectiveness and excellence. This involves identifying areas for improvement, leveraging technology, and enhancing process quality.
Key Responsibilities
- Support the continuous excellence of S&P Global's critical CRM system in Commercial Operations.
- Collaborate with end-users, product owners, and development teams from Order-to-cash tools, Salesforce, and Entitlements teams.
- Engage with stakeholders to understand requirements for issue resolution.
- Be an active member of a technical support team and manage the resolution of critical incidents.
- Assist in creating comprehensive technical documents.
- Execute the Month-end close process through collaboration with various stakeholder groups and mitigate impediments as necessary.
- Supervise activities between resources and facilitate smooth workflow for service delivery.
- Build Knowledge Base articles, Playbooks, and documentation.
- Identify opportunities for functional improvements and enhancements to maximize available technology effectiveness.
- Monitor user feedback and areas of concern; engage with Scrum teams and Product Owners for suggestive areas of improvement.
- Stay up to date with current field practices to enhance service standards and delivery.
- Understand end-to-end solution architecture and integrations.
- Remain knowledgeable of current technology trends and research to identify new trends for maximum results.
Requirements
- At least 1 year of experience working with Salesforce and/or on Technical Support Teams in related fields.
- Basic understanding of Agile best practices.
- Good understanding of development environments and testing processes.
- Strong communication skills (verbal and written) and ability to articulate problems and provide comprehensive solutions.
- Bachelor's or Master's degree in engineering or equivalent.
- Excellent teamwork and interpersonal skills.
- Experience collaborating with clients on business process enhancements.
Preferred Qualifications
- Knowledge of CPQ or other OTC Applications will be an added advantage.
- Understanding of the Business Analyst role in support teams.
- Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).
Flexible Working
We welcome requests to work flexibly. For most roles, flexible hours and/or remote working are usually possible. Please discuss arrangements with us at interview.
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