Business Systems Analyst

2 days ago


Islamabad, Islamabad, Pakistan S&P Global Full time
Company Overview

S&P Global is a leading global provider of essential intelligence for businesses and organizations. We pride ourselves on our agility, diversity, and commitment to excellence.


Job Description

The Business Analyst I role is responsible for understanding and analyzing technical solutions to improve operational effectiveness and excellence. This involves identifying areas for improvement, leveraging technology, and enhancing process quality.


Key Responsibilities
  • Support the continuous excellence of S&P Global's critical CRM system in Commercial Operations.
  • Collaborate with end-users, product owners, and development teams from Order-to-cash tools, Salesforce, and Entitlements teams.
  • Engage with stakeholders to understand requirements for issue resolution.
  • Be an active member of a technical support team and manage the resolution of critical incidents.
  • Assist in creating comprehensive technical documents.
  • Execute the Month-end close process through collaboration with various stakeholder groups and mitigate impediments as necessary.
  • Supervise activities between resources and facilitate smooth workflow for service delivery.
  • Build Knowledge Base articles, Playbooks, and documentation.
  • Identify opportunities for functional improvements and enhancements to maximize available technology effectiveness.
  • Monitor user feedback and areas of concern; engage with Scrum teams and Product Owners for suggestive areas of improvement.
  • Stay up to date with current field practices to enhance service standards and delivery.
  • Understand end-to-end solution architecture and integrations.
  • Remain knowledgeable of current technology trends and research to identify new trends for maximum results.

Requirements
  • At least 1 year of experience working with Salesforce and/or on Technical Support Teams in related fields.
  • Basic understanding of Agile best practices.
  • Good understanding of development environments and testing processes.
  • Strong communication skills (verbal and written) and ability to articulate problems and provide comprehensive solutions.
  • Bachelor's or Master's degree in engineering or equivalent.
  • Excellent teamwork and interpersonal skills.
  • Experience collaborating with clients on business process enhancements.

Preferred Qualifications
  • Knowledge of CPQ or other OTC Applications will be an added advantage.
  • Understanding of the Business Analyst role in support teams.
  • Knowledge of Salesforce Application will be an added advantage (some combination of Opportunity Management or Quote Management implementation knowledge is a plus).

Flexible Working

We welcome requests to work flexibly. For most roles, flexible hours and/or remote working are usually possible. Please discuss arrangements with us at interview.



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