Retail Store Operations Manager

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time
Job Summary

We are seeking a highly experienced Retail Store Operations Manager to lead our multi-store retail team. The successful candidate will be responsible for driving sales growth, improving store performance, and developing the skills of our store staff.

Key Responsibilities
  • Drive weekly sales targets, analyze POS and footfall data, and implement strategies to improve conversion rates and average order value (AOV) across all stores.
  • Recruit, train, and coach 100 store staff, delivering regular product and service training that embodies our customer-focused approach.
  • Enforce visual merchandising guidelines, partner with our creative team on seasonal refreshes and in-mall activations, and maintain a high standard of store appearance.
  • Manage cash reconciliation, maintain shrinkage levels below 0.6%, oversee stock counts, health and safety, and grooming standards.
  • Owning store Net Promoter Score (NPS) and mystery shop score, leading the call-center team, and confirming COD orders.
  • Scout new sites, build feasibility reports, negotiate leases, and manage capital expenditure to open 5-6 new stores on time and within budget.
  • Serving as a liaison between cross-functional teams, providing demand data to Supply Chain, aligning promotions with Marketing, and synchronizing new-store timelines with Creative and Tech teams.

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