Operations Excellence Lead

2 days ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

We are looking for a highly experienced Operations Excellence Lead to drive customer service excellence, ensure compliance with regulations, and enhance operational efficiency across multiple e-commerce platforms.

This role requires a deep understanding of e-commerce platforms, customer support operations, and compliance requirements, as well as the ability to cultivate relationships with concerned teams to stay updated on regulatory changes affecting Amazon, Shopify, and other online marketplaces.

Key Responsibilities:
  • Customer Support Management:
    • Develop and implement scalable customer support strategies to enhance user experience and retention.
    • Ensure that support teams meet SLAs, KPIs, and platform-specific guidelines.
    • Collaborate with supply chain and product teams to ensure customer concerns are addressed.
  • Compliance & Excellence Management:
    • Develop, implement, and maintain a compliance framework to prevent violations and manage risk.
    • Conduct internal audits, reviews, and investigations to identify compliance gaps.


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