Hospitality Operations Director

6 days ago


Lahore, Punjab, Pakistan People (Professional Employers Pvt Ltd) Full time

Leadership Opportunity

The General Manager will be responsible for overseeing all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance.

Key Responsibilities:

  • Develop and implement revenue growth strategies through effective pricing and yield management to drive business success.
  • Stay abreast of market trends and competitor analysis to create and execute sales and marketing plans that attract new business and increase revenue streams.
  • Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance services to ensure seamless guest experiences.
  • Establish and implement operational policies and procedures to optimize departmental efficiency and effectiveness.
  • Monitor and analyze hotel performance against key performance indicators (KPIs) to control costs and maximize profitability.
  • Maintain high levels of guest satisfaction and loyalty by responding promptly and effectively to complaints and issues.
  • Prepare and present financial reports to management, fostering strong relationships with local businesses and community organizations.
  • Conduct regular inspections of hotel facilities and services to ensure the safety and security of guests and employees.

Qualifications:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is highly valued.
  • A minimum of 15 years of experience in hotel management, with a proven track record of success.
  • Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
  • Excellent leadership, communication, and interpersonal skills.
  • Proficiency in hotel management software and systems.
  • In-depth knowledge of industry trends and best practices.


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