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Hospitality Operations Director
6 days ago
Leadership Opportunity
The General Manager will be responsible for overseeing all aspects of our hotel's operations, ensuring the highest standards of service, profitability, and team performance.
Key Responsibilities:
- Develop and implement revenue growth strategies through effective pricing and yield management to drive business success.
- Stay abreast of market trends and competitor analysis to create and execute sales and marketing plans that attract new business and increase revenue streams.
- Oversee all hotel departments, including front desk, housekeeping, food and beverage, and maintenance services to ensure seamless guest experiences.
- Establish and implement operational policies and procedures to optimize departmental efficiency and effectiveness.
- Monitor and analyze hotel performance against key performance indicators (KPIs) to control costs and maximize profitability.
- Maintain high levels of guest satisfaction and loyalty by responding promptly and effectively to complaints and issues.
- Prepare and present financial reports to management, fostering strong relationships with local businesses and community organizations.
- Conduct regular inspections of hotel facilities and services to ensure the safety and security of guests and employees.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master's degree is highly valued.
- A minimum of 15 years of experience in hotel management, with a proven track record of success.
- Strong financial acumen and experience with budgeting, forecasting, and financial analysis.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- In-depth knowledge of industry trends and best practices.
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