Hospitality Operations Coordinator

5 days ago


Lahore, Punjab, Pakistan HR Outsourcing and Consulting Full time
Hospitality Operations Coordinator

The Hospitality Operations Coordinator plays a vital role in ensuring the smooth operation of our hospitality services. Key responsibilities include analyzing customer feedback, identifying areas of improvement, and developing strategies to enhance overall ratings.

Key Responsibilities:
  • Providing Exceptional Guest Service: Delivering personalized and attentive service to meet guests' needs and exceed their expectations.
  • Analyzing Customer Feedback: Conducting thorough analysis of customer feedback to identify trends and areas for improvement.
  • Anticipating and Meeting Guest Needs: Responding promptly to guests' needs and anticipating their unstated requirements.
  • Resolving Guest Complaints: Listening attentively to guests' concerns and resolving issues in a timely and professional manner.
  • Coordinating Arrivals and Departures: Managing the arrivals and departures of special guests (VIPs, SAs, etc.) to ensure a seamless experience.
  • Facilitating Staff Communication: Ensuring effective communication between guests and staff to prevent misunderstandings and promote complete service recovery.
  • Promoting Amenities: Highlighting and promoting the amenities, conveniences, and programs available to enhance guests' experiences.
  • Leading the Guest Relations Team: Directing, coaching, and managing the guest relations team to ensure adherence to standards and operating procedures.
  • Evaluating Team Performance: Assessing team performance and producing reports to track progress and identify areas for improvement.

A relevant degree in hospitality management, business administration, or a related field, combined with industry knowledge and proficiency in English, is essential for this role.



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