Call Center Specialist

2 weeks ago

Lahore, Punjab, Pakistan beBee Careers Full time
Call Center Expert

We require a highly skilled Call Center Expert to manage the delivery of customer service.

  • Deliver first-class customer service by handling a high volume of customer calls.
  • Analyze customer needs and develop strategies to meet those needs.
  • Communicate effectively with customers to establish trust and long-term relationships.
  • Use established systems and tools to provide accurate and helpful information to customers.
  • Maintain sales targets and contribute to the overall success of the customer service team.
  • Efficiently handle customer complaints, providing suitable alternatives and follow-up to ensure resolution.
  • Keep accurate records of customer interactions and maintain well-organized customer files.
  • Comply with established communication protocols and guidelines.

Key Features:

  • Able to adapt to night shift schedules.
  • Hold a degree or equivalent qualification.
  • Prior experience in energy campaign, spectrum, and home warranty sectors.

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