Customer Service Professional Wanted

3 days ago


Karachi, Sindh, Pakistan beBeeCustomerService Full time 1,800,000 - 2,400,000
Customer Service Team Lead Opportunity

We are seeking a highly skilled and experienced customer service professional to manage our operations for Australian clients.

About the Role

The successful candidate will oversee daily customer service operations, focusing on operational excellence and customer satisfaction.

  • Manage chat support, Facebook Marketplace IDs, Microsoft Teams coordination, and other channels.
  • Resolve escalated customer cases, returns, and order amendments in a timely manner.
  • Collaborate with developers, payment systems, the CS team, and finance for dispute resolution.
  • Monitor and analyze reviews across Google, Product Review, IO Review, and Trustpilot.
  • Extract and report on missing/unsuccessful and refunded orders.
Key Qualifications
  • At least 5–6 years of experience in customer service, with 3 to 4 years in a leadership or supervisory role.
  • In-depth understanding of e-commerce operations.
  • Excellent communication and conflict resolution skills.
  • Proficiency in tools like Microsoft Teams, CRM platforms, Google Sheets/Excel.


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