
Customer Support Associate
5 days ago
About the Role
We are looking for a highly motivated and organized Customer Support Associate to join our team at Axis Design & Build. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients and customers.
Your primary focus will be on addressing inquiries, assisting with property inquiries, and ensuring a smooth customer experience for all walk-in clients. This role requires excellent communication skills, a customer-centric approach, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Client Interaction: Greet and assist walk-in customers in a friendly and professional manner. Answer inquiries regarding available properties, pricing, and other relevant details.
- Support Services: Provide support to clients by addressing their questions, concerns, and requests promptly and effectively. Ensure that all client interactions are handled with care and professionalism.
- Project Management: Maintain up-to-date knowledge of ongoing projects, including their features, pricing, and availability. Provide accurate information to customers and assist them in finding suitable properties based on their preferences.
- Scheduling: Coordinate property viewings and appointments between clients and team. Ensure that appointments are scheduled efficiently and that clients receive timely reminders.
- Record Keeping: Assist clients with completing necessary paperwork, forms, and documentation related to property inquiries and purchases. Ensure that all documentation is accurate and properly filed.
- Communication: Follow up with clients after property viewings or interactions to gather feedback and address any additional questions or concerns they may have. Maintain ongoing communication to nurture client relationships and provide ongoing support.
- General Support: Assist with general administrative tasks such as answering phone calls, responding to emails, and maintaining office supplies. Provide support to other team members and departments as needed.
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