
Client Support Associate
4 days ago
S&P Global, Inc. is a leading provider of essential intelligence for global markets. We are seeking a talented Client Support Associate to join our team.
About the Role:
This role involves providing exceptional client support via phone, email, and other mediums. You will be the face of our organization for our clients, answering their queries and advocating on their behalf. Your extensive knowledge of our tools, data, and industries will be invaluable in resolving complex issues.
The Team:
You will be part of a truly global team, working with colleagues from the US, Philippines, and Pakistan. Our team's mission is to provide expert support and drive product usage and revenue growth. As a key member of this team, you will have opportunities to learn and develop your skills in industry knowledge, research, and technical capabilities.
Impact and Responsibilities
As a Client Support Associate, your regular day will involve collaborating with internal teams across various functional areas, including Sales, Technology, Content & Industry Research, etc. You will work closely with Senior Associates on projects to improve and develop subject matter expertise, including data pulls and editorial support.
Key Responsibilities:
- Provide timely and effective client support via phone, email, and other mediums.
- Partner with product teams for testing and evaluation of products, focusing on the client experience.
- Exercise independent judgment during User Acceptance Testing (UAT) to develop test plans and evaluate results.
- Collaborate with clients to identify template opportunities and guide them through our template-building process.
- Support Senior Associates on research and analysis tasks.
Qualifications:
We are looking for candidates with a Bachelor's degree in Economics or Finance, preferably fresh graduates or those with up to 6 months of experience. Strong communication, collaboration, and problem-solving skills are essential. Familiarity with business intelligence tools and previous experience in client support roles are also desirable.
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