Chief Operations Manager

5 days ago

Islamabad, Islamabad, Pakistan beBeeGeneral Full time 8,000,000 - 12,000,000
Hotel Operations Leader

POSITION SUMMARY:

The Hotel Operations Leader oversees all aspects of hotel operations, including day-to-day staff management and guest relations. He/She serves as an ambassador for the brand and the hotel, providing leadership and strategic planning to all departments in support of our service culture.

The role involves close collaboration with stakeholders, managing the hotel management team (HODs) and overall hotel targets to deliver an exceptional guest experience.

A successful Hotel Operations Leader is required to balance profitability with guest satisfaction measures.

Key Responsibilities
  1. Oversee the operations functions of the hotel, as per the Organizational chart.
  2. Hold regular briefings and meetings with all heads of departments.
  3. Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
  4. Lead all key property issues including capital projects, customer service, and refurbishment.
  5. Handle complaints and oversee the service recovery procedures.
  6. Prepare, present, and achieve the hotel's annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
  7. Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
  8. Ensure all decisions are made in the best interest of the hotel and management.

Job Specification

  • At least 15 to 20 years of experience in the hospitality industry, with significant luxury and international experience.
  • A minimum of 5 to 10 years of experience as a General Manager or Assistant General Manager is required.

Education

  • A university degree in hotel management or a related field, with experience in opening, managing, or repositioning a hotel with a clear track record.

Prerequisites

  • The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.

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