
Expert Customer Service Role
5 days ago
AffinityVibez is a business management consultancy company. We have matured from a narrowly-focused team to a well-established company.
We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.
Job Description:Customer Service Representative
Responsibilities:- Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
- Respond to customer inquiries and issues in a timely and efficient manner
- Troubleshoot and resolve technical issues with the services
- Escalate complex issues to the appropriate department or team member for further assistance
- Document and track customer interactions and issues as per company policies
- Gather customer feedback and provide suggestions for improvements to products and services
- Participate in ongoing training and development to stay informed about new products and services
- Collaborate with other departments within the company to ensure a seamless customer experience
- Meet and exceed customer satisfaction metrics and goals
- Strong customer service and technical support skills
- Excellent English communication and problem-solving skills
- Strong ability to multitask and prioritize
- Experience with software like CRM is a plus
- Ability to work effectively in a team-oriented environment
- Salary (As per the Interview)
- EOBI
- Provident Fund
- Monthly Performance based Bonus
- Appreciation based Lunch/Dinner/Trips
- Bi-Annual Increments + Performance-based Increments on Salary
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