Customer Service Liaison

2 days ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Title: Customer Service Liaison

">
  • This role is ideal for a skilled and customer-oriented individual who can provide exceptional assistance to customers via various communication channels.
  • The successful candidate will be able to resolve customer complaints and issues efficiently, aiming for first-call resolution whenever possible.
  • They will also provide accurate and detailed information about products, services, policies, and procedures to customers.
  • The ultimate goal of this position is to ensure customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.

Key Responsibilities:

">
  1. Respond promptly and professionally to customer inquiries via various communication channels.

  2. Resolve customer complaints and issues efficiently, aiming for first-call resolution whenever possible.

  3. Provide accurate and detailed information about products, services, policies, and procedures to customers.

  4. Ensure customer satisfaction by building rapport, understanding their needs, and offering appropriate solutions.

Requirements:

">
  • This role requires 1-2 years of experience in customer support.

  • The ideal candidate will possess excellent verbal and written communication skills in English.

  • Proficiency in using Excel to analyze data, create reports, and maintain customer records is also essential.

Work Environment:

">

This is a full-time Jr. Position role in a fast-paced environment that requires strong problem-solving and decision-making abilities, with a customer-centric approach.



  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Title: Customer Service LiaisonWe are seeking a highly skilled Customer Service Liaison to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and resolving issues in a timely and professional manner.The successful candidate will be responsible for handling customer inquiries, addressing...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Job Description:A key role in our organization is to act as a liaison between our customers and clients. This involves providing assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other queries.Main Responsibilities:Interacting with customers to provide and process information in response to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Sales professionals who thrive in fast-paced environments will find this role highly rewarding.Key ResponsibilitiesWe are looking for a sales executive/manager who can:Achieve assigned sales targetsBetter liaison with customers like retailers, chemists, salons, and wholesalersBetter coordination with distributors for proper inventory, supplies &...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our front desk, you will be responsible for providing exceptional customer service and ensuring that our clients and guests have a positive experience.Key Responsibilities:Respond to customer queries and provide...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Service Representative Job SummaryThis is a customer-focused role where you will manage large volumes of incoming and outgoing calls, ensuring timely response to inquiries.You will have the opportunity to build sustainable relationships with customers by exceeding expectations.Key responsibilities include:Exceptional communication skills to handle...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Support Services Specialist">In this vital role, you will be responsible for delivering top-notch support services to our valued customers.">">Foster exceptional relationships with customers through proactive and responsive communication.">Utilize expert knowledge to resolve intricate customer queries.">Develop and maintain comprehensive understanding of our...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Primary ObjectivesThe primary objectives of this role include establishing strong customer relationships, providing excellent service, and staying up-to-date on industry developments.Main Tasks:Build trust with customers through regular communication and follow-ups.Respond to customer inquiries and resolve any issues efficiently.Work collaboratively with...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Key Responsibilities of the RoleEngage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.Troubleshoot and resolve customer problems, escalating complex issues to...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    Customer Relationship OfficerAbout the Role:We are seeking a highly skilled Customer Relationship Officer to join our team. As a Customer Relationship Officer, you will play a crucial role in building and maintaining relationships with our clients.You will be responsible for building strong relationships with clients, providing exceptional customer service...


  • Karachi, Sindh, Pakistan beBee Careers Full time

    About the JobWe are seeking a motivated individual to join our team as a Call Center Representative. This role will play a vital part in generating leads and driving business growth.Responsibilities:Contact potential and existing customers to inform them about products, services, and offers.Requirements:Must have fluent English speaking skills.Excellent...