Ecommerce Support Specialist

7 days ago


Islamabad, Islamabad, Pakistan beBeeECommerce Full time
Job Overview

GrowthRise Solutions is seeking an E-commerce Support Coordinator to join our team in Bahria Town Phase 7, Islamabad. This full-time role offers a dynamic opportunity for career growth in e-commerce.

Key Responsibilities:
  • Customer Service Delivery: Respond promptly and professionally to customer inquiries across various channels, ensuring high levels of satisfaction through effective communication and issue resolution.
Order Management:
  • Process Orders: Handle orders and returns with precision, maintaining accurate records of tracking numbers for efficient order monitoring.
Live Customer Interaction:
  • Address Queries: Engage in live chat platforms to address customer queries, resolve account-related concerns, and provide timely solutions.
Technology Utilization:
  • Efficient Service Operations: Leverage computer operations, including data entry, to handle customer interactions and enhance service processes using Microsoft Office tools, particularly Excel and Word.
Effective Communication:
  • Language Proficiency: Demonstrate a strong command of written and spoken English for clear and professional communication.
Requirements:
  • Location: Must be able to commute daily to the office in Bahria Town Phase 7, Islamabad.
  • Education: A Bachelor's degree in any field is required.
  • Experience: Previous experience in e-commerce or knowledge of eBay operations is advantageous.
  • Technology: Must bring your own laptop to the office daily.
Benefits:
  • Competitive Salary: Enjoy a competitive salary package.
  • Comprehensive Training: Participate in comprehensive training for qualified candidates to excel in their role.
  • Collaborative Environment: Join a collaborative and fast-paced work environment with a focus on customer satisfaction.
Join Our Team:

We're looking for a dedicated customer support professional seeking a rewarding role with room for advancement. Apply today to join the GrowthRise Solutions team.


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