
E-Commerce Specialist
4 days ago
We're seeking an E-commerce Specialist with strong analytical skills and excellent English communication abilities.
Job OverviewThis role involves handling customer inquiries, returns, disputes, and account health across multiple marketplaces.
- Handle customer messages and cases across Amazon and eBay
- Communicate clearly and professionally with customers in written English.
- Respond to customer questions regarding orders, shipping, returns, refunds, and product information.
- Analyze customer cases, order data, and account health metrics to identify issues and resolve disputes quickly.
- Proactively handle Amazon A-to-Z claims, eBay Item Not As Described (INAD) cases, return disputes, cancellations, and feedback.
- Monitor account health on Amazon and eBay, including Order Defect Rate (ODR), Customer Service Metrics, and Seller Performance Standards.
The ideal candidate will have:
- Excellent English communication skills (written)
- Strong analytical and problem-solving skills — ability to analyze situations and recommend effective solutions.
- Tech-savvy — comfortable using online tools, spreadsheets, and marketplace platforms.
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