Team Leadership Position

3 days ago

Lahore, Punjab, Pakistan beBeeCustomerService Full time 5,000,000 - 7,500,000

Key Responsibilities

  • Support, coach and develop a team of customer service representatives.
  • Guide individuals towards goal achievement using negotiation, teamwork, motivation and staff development skills.
  • Demonstrate innovation and good judgment/problem-solving skills when making decisions.
  • Establish a course of action for self and others to accomplish specific goals.
  • Coach, develop action plans, maximize performance and provide effective feedback.
  • Analyze and improve work processes and policies.
  • Provide excellent customer service/support and possess strong written and oral communication skills.

Job Specifications

Requirements:

  • Bachelor's degree in any field; Call Centre Certification is beneficial.
  • Minimum 2-3 years of experience as a team leader in a technical program.

Deliverables:

The ideal candidate will be able to:

  • Solve complex problems with innovative solutions.
  • Develop and implement effective strategies to drive team performance.
  • Communicate effectively with all levels of the organization.

Work Environment:

This role is suitable for someone who:

  • Is passionate about customer service and support.
  • Enjoys working in a dynamic and fast-paced environment.
  • Is committed to continuous learning and professional growth.

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