![Zameen Media Pvt. Ltd.](https://media.trabajo.org/img/noimg.jpg)
Help Desk Professional
10 hours ago
Zameen Media Pvt. Ltd. is a rapidly growing company seeking a talented Help Desk Professional to join our team.
Job Overview:
We're on the lookout for a skilled professional to provide top-notch customer support experiences. As a key member of our team, you'll be responsible for responding to customer inquiries, identifying customer needs, and offering assistance.
Key Responsibilities:
- Respond to customer inquiries in a timely and accurate manner.
- Identify customer needs and offer personalized assistance.
- Update internal databases with valuable information.
- Share feature requests and workarounds with colleagues.
- Inform customers about new features and functionalities.
- FOLLOW UP WITH CUSTOMERS TO ENSURE TECHNICAL ISSUES ARE RESOLVED.
- Gather customer feedback and share it with relevant teams.
- Assist in training junior Customer Support Representatives.
Requirements:
- Experience as a Customer Support Specialist or similar role.
- Proficiency in help desk software and remote support tools.
- Understanding of CRM systems.
- Excellent communication and problem-solving skills.
- MULTI-TASKING ABILITIES.
- PATIENCE WHEN HANDLING TOUGH CASES.
- Familiarity with the industry is a plus.
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