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Help Desk Specialist
1 day ago
We are looking for a highly skilled and detail-oriented Help Desk Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional service to our clients by answering their questions, addressing their concerns, and resolving their issues in a timely and professional manner.
This is an onsite night job at Johar Town Lahore. To be successful in this role, you should have excellent communication and interpersonal skills, be able to work well under pressure, and possess a strong understanding of our products and services.
Main Responsibilities:
- Answering client inquiries and resolving their issues in a timely and professional manner.
- Delivering top-notch customer service and making sure clients feel valued.
- Cooperating with other team members to meet shared goals and objectives.
- Staying current on company policies and procedures, as well as industry trends and developments.
- Making suggestions for products or services that might better meet client needs.
- Attending training and other educational events to increase knowledge of the company and role.
- Fulfilling all company policies and procedures.
Essential Requirements:
- A high school diploma or equivalent.
- More education or experience may be beneficial.
- Outstanding customer service and communication abilities.
- Understand the company's products and services.
- Proficient in using computers, particularly CRM software.
- Capacity to work efficiently in a dynamic setting.
- Effective time management and decision-making skills.
- Flexibility and responsibility.
- Desirable language proficiency.
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