Senior Business Development Executive

5 days ago


Islamabad, Islamabad, Pakistan Arch Global Communication Full time
Job Overview

This position is a key business development role within Arch Global Communication, requiring the ability to oversee a wide range of activities in a call center. The successful candidate will be responsible for leading sales teams, developing client relationships, and achieving sales targets.

Duties & Responsibilities
  1. Client Service Delivery: Ensure customers receive high-quality service over the phone, meeting their needs and exceeding expectations.
  2. Floor Supervision: Regularly visit the sales floor to engage with colleagues and customers, identify urgent issues, and provide support to maintain a positive work environment.
  3. Profit Maximization: Analyze sales figures, forecast future sales, and implement strategies to maximize profitability and meet sales targets.
  4. Customer Retention: Develop a customer-centric approach to retain existing customers and expand the customer base through effective communication and relationship-building.
  5. Operations Management: Manage day-to-day sales operations, including maintaining sales and productivity records, handling escalated customer complaints, and implementing process improvements.
  6. Team Leadership: Lead, motivate, and develop a team of sales professionals to increase sales efficiency, address staffing issues, and provide training and development opportunities.
Required Skills
  1. Education: A bachelor's or master's degree in a relevant field such as business administration or marketing.
  2. Experience: A minimum of 3-5 years of experience in team leading/supervising a call center, with a proven track record of success in sales leadership and customer engagement.
  3. Presentation and Communication: Excellent communication, organizational, IT, and presentation skills, with the ability to present ideas confidently and persuasively.
  4. Pressure Handling: Proficient in handling pressure, achieving sales goals, and going the extra mile to generate sales revenue.


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