Senior IT Infrastructure Manager

1 day ago

Sahiwal, Punjab, Pakistan beBeeTechnical Full time $90,000 - $110,000
Job Overview

Motive empowers operations teams with tools to improve work efficiency, productivity, and profitability.

The company serves over 100,000 customers across various industries.

As a Senior Systems Administration Specialist, you will administer, manage, and support Salesforce and integrated Enterprise Systems applications used by our customers and internal teams.

You will join a dynamic team of experienced Salesforce Administrators and Developers.

We collaborate to design optimal solutions and make technical decisions that drive growth and expansion.

Key Responsibilities
  • Provide real-time support for Salesforce and integrated platforms; troubleshoot, escalate, and resolve issues promptly reported on the Service Desk.
  • Administer and support Salesforce.com, including user management, data import/update, bug investigations, and enhancements.
  • Manage end-user profile configurations, reporting, dashboards, and permissions.
  • Oversee the onboarding for the Enterprise Systems Tech-Stack.
  • Analyze and prioritize enhancement requests and implement changes or escalate to the change advisory board when necessary.
  • Manage workload and projects while maintaining accuracy and strong attention to detail.
  • Create and update documentation for different audiences within the team.
Requirements
  • Prior experience in user-facing technical support, application support, or Service Desk roles.
  • At least 2 years of hands-on experience using and providing first-line support for Salesforce, focusing on assisting end-users with day-to-day tasks and issues.
  • Salesforce Associate Certification is required.
  • Familiarity with standard user functions of Salesforce Sales Cloud and Service Cloud is required.
  • Strong troubleshooting skills with the ability to diagnose and resolve user-reported application problems.
  • Proven ability to independently manage a ticket queue, set priorities, and handle multiple requests accurately and efficiently.
  • A technical background with a general understanding of business systems is necessary.
  • A Salesforce Administrator certification is a plus, but not mandatory.
  • Experience assisting users with related systems like NetSuite or Zuora is a plus.

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