
Technical Solutions Professional
4 days ago
We are seeking a highly skilled Technical Solutions Professional to join our team at Mushawarsolutions. As a key member of our Global Operations team, you will play a vital role in enhancing our Product Support Team.
About the Job
The successful candidate will be responsible for analyzing logs and providing resolution to assigned tickets. You will also provide Level 2 support and troubleshooting escalated queries, perform configurations and testing in proto environments, roll out configuration changes in Production, handle real-time Production issues and provide optimum solutions.
- Analyzing logs and providing resolution to assigned tickets.
- Providing Level 2 support and troubleshooting escalated queries.
- Performing configurations and testing in proto environments.
- Rolling out configuration changes in Production.
You will work closely with Customer/Client support, Relationship management, IT, Development, and other Operations teams to ensure efficient outcomes. Additionally, you will review, manage & maintain the knowledge base.
Key Responsibilities- Be organized, thorough & process-driven.
- Able to handle pressure and work on tight deadlines.
- Have excellent problem-solving & communication skills.
- Be competent in computer systems and technologies.
We are looking for someone who is able to think critically and resolve complex problems efficiently. If you have experience working with US clients, it would be an asset.
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