Technical Support Professional

9 hours ago


Karachi, Sindh, Pakistan Mushko Printing Solutions (Pvt) Ltd Full time
About the Role

This is an exciting opportunity for a Technical Support Professional to join our team at Mushko Printing Solutions (Pvt) Ltd. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities:

  • Monitoring WAN communication links between remote locations and Head office on networking monitoring software.
  • Timely logging of complaints to network service provider / ISP in case of link down at any location.
  • Diagnose, detect and rectify problems related to network service providers.
  • Monitoring environmental status of Data Center, UPS room and NCC room through EMS.
  • Switching ON/OFF Air conditioning units as per the defined schedule in Data Center, UPS room and NCC room.
  • IT helpdesk services including installation of OS, software, printer, scanner etc. at Head office and remote user (remote session).
  • Operating Video Conferencing equipment to conduct video sessions of Higher Management with different remote locations/other companies.
  • Troubleshooting end user LAN connectivity.
  • Taking Email and other software backups.
  • SAP SD reversal support to different location users.
  • Monitor the day-to-day systems and databases, error logs, space, monitoring of critical IT systems.
  • Perform SAP/HANA Systems maintenance tasks, start-up, shutdown backup & recovery.
  • Ensure SAP/HANA systems Backups are smoothly taken and moved to off-site DR site for testing restoration.
  • Coordinate with end users for technical and performance-related issues.
About You

To be successful in this role, you will need:

  • Bachelor's in Computer Science or in a relevant field.
  • Experience: 2-3 Years (Technical Support / Helpdesk)
  • Shift: Rotational
  • Salary: PKR 50,000 - 60,000


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