Telecom Support Specialist

2 days ago


Peshawar City Tehsil, Pakistan beBee Careers Full time

Job Summary

Support Specialist

We are seeking a highly skilled Support Specialist to join our team. In this role, you will be responsible for providing technical support and assistance to our customers.

Key Responsibilities:

  • Handle customer issues in a timely and efficient manner
  • Conduct Root Cause Analysis to resolve technical issues
  • Collaborate with cross-functional teams to drive knowledge management
  • Manage software updates and configurations on Ericsson Core nodes
  • Lead CSR review meetings with SDM
  • Perform preventive maintenance

Requirements:

  • Bachelor's degree in engineering
  • Minimum 5 years of experience in a related field
  • Domain expertise in CS Core domains, including CSCF, MTAS, SBG/BGF, MSC-S, M-MGW, STP/IP-STP, UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE, Mobile Call flows and Protocols understanding, MAP, SCCP, SIP, Diameter, and LDAP protocols handling, Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure, MOP preparation with impact analysis and execution, Understanding of Cloud/Virtualization concepts and VNF/CNF Management
  • Excellent communication and teamwork skills

What We Offer:

  • A challenging and rewarding career opportunity
  • The chance to work with a diverse and innovative team
  • Professional growth and development opportunities

About Us:

We are a leading provider of telecommunications solutions. Our mission is to empower people and businesses to reach their full potential through innovative technology and collaboration.



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