Healthcare Client Relations Specialist

1 week ago


Lahore, Punjab, Pakistan beBee Careers Full time
Customer Service and Patient Liaison Role

We are seeking a highly skilled Customer Service Representative/Patient Service Representative to join our team. The ideal candidate will play a vital role in aligning with our core values, prioritizing patient and employee satisfaction, and contributing to our mission.

This role is based in Lahore, Pakistan, and requires the representative to work with US Central Time (6pm - 3am PST) schedules.

About the Role:
  1. The successful candidate will be responsible for scheduling and canceling appointments, as well as recalling patients to schedule future appointments.
  2. They will also respond to patient inquiries via live chat and assist them in connecting with providers.
  3. A key aspect of this role is completing patient files in the EMR system and uploading necessary documents before appointments.
  4. The representative will communicate with team members to forward requests and resolve patient concerns across departments.
  5. As the first point of contact with patients, excellent communication skills and a welcoming demeanor are essential.
Requirements:
  • Experience in US/UK-based healthcare call centers is preferred.
  • The successful candidate must have knowledge of HIPAA regulations.
  • Full-time employment is required.
  • Proficiency in English is mandatory.
Key Skills:
  • Strong communication and interpersonal skills are essential for this role.
  • Excellent problem-solving and time management skills are required.
  • The ability to work in a fast-paced environment and prioritize tasks effectively is crucial.


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