Exceptional Customer Experience Representative

1 week ago

Karachi, Sindh, Pakistan beBee Careers Full time

Sales Experience Coordinator

The Partner Support Specialist plays a vital role in assisting customers with their queries and concerns. This is an excellent opportunity for individuals who have experience dealing with international customers but value more personality, passion, and work ethic.

Key Responsibilities:

  1. Deliver exceptional customer experiences as measured by performance objectives and core values.
  2. Assist customers with their items purchased through the ecommerce website.
  3. Convey interest in each customer through courtesy, attention, a friendly and caring image.
  4. Provide alternatives to products/items not available on the ecommerce website.
  5. Follow standard processes and procedures when providing resolutions.
  6. Stay up-to-date with system information, process changes, and future updates.
  7. Overcome objections and handle customer pushbacks effectively.

Why is this Role Ideal?

This role is perfect for individuals who want to grow professionally while giving their best effort. They should possess empathy, be able to put themselves in others' shoes, and know when to use humor appropriately. Excellent English communication skills are essential, along with the ability to convey messages clearly and accurately. The following competencies are also highly valued:
Competencies:

  1. Critical Thinking
  2. Time Management
  3. Specialist Focus
  4. Organizing
  5. Priority Setting
  6. Problem Solving
  7. Professional Composure

Benefits:

  1. Medical Insurance & OPD
  2. Provident Fund
  3. Leave Encashment
  4. Annual leaves
  5. On-job trainings
  6. Two days off in a week
  7. Ergonomic furniture and infrastructure.
  8. Referral Rewards
  9. Annual Increment
  10. Conveyance facility
  11. Loan facility

The salary for this position is up to Rs. 70,000 per month. We pay well for great people who do excellent work and are deserving of appreciation and rewards. What matters most is the work you'll do and the value you'll add to the team.
What to Expect:
Once you apply, we'll review your application carefully. You can expect to hear from us within three working days. Our recruitment team will contact you for initial screening.

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