Delivering Exceptional Customer Experiences

1 day ago

Karachi, Sindh, Pakistan beBeeCustomer Full time

Job Title: Commercial Experience Executive

About the Role

We are seeking a highly skilled and motivated Commercial Experience Executive to join our team. As a key member of our commercial experience team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Your primary focus will be on greeting and managing walk-in customers, developing a strong understanding of our CRM system, and providing top-notch services to meet their needs.

Key Responsibilities
  • Welcome, guide, and manage walk-in customers from the floor
  • Develop a basic understanding of our CRM system and related portals
  • Handle customer inquiries at the experience center and provide exceptional services
  • Maintain high-quality standards for customer facilitation
  • Promote product upselling from the experience center
  • Initiate initiatives to enhance customer experience and minimize wait/service times
  • Ensure timely resolution of customer complaints
  • Manage customer retention and churn
  • Coordinate with multiple stakeholders for issue resolution
  • Achieve assigned monthly KPIs for adherence/service/sales
Requirements
  • Excellent communication skills and interpersonal skills
  • Stakeholder management and effective communication skills
  • Individual with good sales and services expertise
  • Hands-on experience with Microsoft Office and email communication
  • Telecom product knowledge and hands-on expertise in customer management systems
  • Adept in stakeholder management for closure of action plans while ensuring standardization across the board
What We Offer

As a valued member of our team, you can expect a dynamic and inclusive work environment that fosters personal and professional growth. Our company culture emphasizes qualities such as truthfulness, entrepreneurship, innovation, collaboration, and customer obsession.

Join us in empowering millions of customers with the tools necessary to progress in an increasingly digital economy.

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