Evening Customer Experience Expert

10 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

We are expanding our team and seeking an Evening Customer Service Representative to deliver exceptional customer service and sales support to businesses in the telecommunications industry.

About the Position

If you are a highly motivated and results-driven individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

As an Evening Customer Service Representative, you will be responsible for handling customer inquiries and complaints in a timely and professional manner, providing product and service information, and processing orders and applications. You will also make outbound calls to potential and existing customers, follow up with customers to ensure their satisfaction, and work independently and as part of a team.

Key Responsibilities
  • Deliver exceptional customer service and sales support to businesses.
  • Handle customer inquiries and complaints via phone, email, or chat in a timely and professional manner.
  • Provide product and service information to customers.
  • Process orders, forms, and applications.
  • Make outbound calls to potential and existing customers.
  • Follow up with customers to ensure their satisfaction.
Requirements
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask and work under pressure.
  • Attention to detail and accuracy in data entry.
  • Ability to work independently and as part of a team.
  • Flexibility to work in rotating shifts.


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