Customer Experience Expert

1 day ago


Karachi, Sindh, Pakistan beBeeCustomerCentric Full time
Job Description

As a customer-focused professional, you will play a vital role in delivering exceptional service to our valued clients. Your primary responsibility will be to provide timely and effective solutions to customer inquiries through various communication channels.

Key Qualifications
  1. Strong written and verbal English communication skills
  2. Ability to maintain high levels of productivity and accuracy
  3. Proficiency in MS Office, particularly Excel and Word
  4. Excellent problem-solving and analytical skills
Benefits Package
  • Medical insurance and out-patient department (OPD) benefits
  • Provident fund with investment options
  • Leave encashment and annual leaves
  • On-the-job training and ergonomic furniture and infrastructure
  • Referral rewards and annual increment
  • Conveyance facility and loan facility
Responsibilities
  1. Assist customers with their purchases made through our e-commerce platform
  2. Deliver outstanding customer experiences as measured by performance objectives
  3. Respond promptly to customer inquiries via email and chat
  4. Maintain a high level of service quality while interacting with customers
  5. Document each customer query and its resulting solution
  6. Provide alternatives to unavailable products or items on the e-commerce platform
  7. Follow standard procedures for providing resolutions
  8. Stay up-to-date with system updates and process changes
  9. Handle objections and pushbacks from customers effectively

The compensation package for this role is highly competitive, reflecting our commitment to attracting and retaining top talent.



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