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Support Executive Lead

3 weeks ago

Peshawar City Tehsil, Pakistan Pkols Full time

Pkols seeks a seasoned Support Executive Lead to join our customer support team. As a vital member of our organization, you will be responsible for ensuring seamless customer interactions and efficient issue resolution.

Main Duties:
  • Deliver premium customer support across various channels.
  • Collaborate with cross-functional teams to resolve customer concerns promptly.
  • Act as the primary liaison for customer support and feedback.
  • Proactively identify and resolve recurring customer support issues.
  • Contribute to enhancing the customer support portal for enhanced customer satisfaction.
  • Participate in administrative tasks, including ERP system training.
Required Qualifications:
  • Excellent verbal and written communication skills in English.
  • Fundamental knowledge of IT systems and technology.
  • Bachelor's degree or equivalent professional experience.