Business Development and Support Professional

1 day ago


Lahore, Punjab, Pakistan StrategistIoT Full time

Our Mission

At StrategistIoT, our mission is to provide innovative solutions to businesses through strategic partnerships and collaborations. We strive to create long-term relationships with our clients by delivering exceptional customer service and support.

Job Summary

We are currently seeking a highly organized and self-driven Customer Success/Support Specialist (DAY Shift) to join our team in Lahore. This role requires a strong background in customer success, sales, or communications, with excellent communication and interpersonal skills.

Responsibilities:

  • Develop and manage client portfolios to sustain business growth and profitability by maximizing value through upselling.
  • Analyze customer data to improve customer experience and identify opportunities for upselling.
  • Hold product demonstrations for customers and provide excellent customer service.
  • Improve onboarding processes and evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization to minimize customer churn.
  • Aid in product design and product development to enhance customer satisfaction.

Requirements:

  • 2+ years proven experience in customer success/service/sales or communications or Bachelor's Degree.
  • Highly organized and able to multitask with a self-driven and proactive nature.
  • Excellent communication and interpersonal skills with leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes and experience in document creation.
  • Patient and active listener with a passion for sales.
  • Experience utilizing CRM systems and Microsoft Office.
  • 1+ years of successful revenue-based sales experience.
  • Working understanding of data protection technologies.


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