
Business Development and Support Professional
1 day ago
Our Mission
At StrategistIoT, our mission is to provide innovative solutions to businesses through strategic partnerships and collaborations. We strive to create long-term relationships with our clients by delivering exceptional customer service and support.
Job Summary
We are currently seeking a highly organized and self-driven Customer Success/Support Specialist (DAY Shift) to join our team in Lahore. This role requires a strong background in customer success, sales, or communications, with excellent communication and interpersonal skills.
Responsibilities:
- Develop and manage client portfolios to sustain business growth and profitability by maximizing value through upselling.
- Analyze customer data to improve customer experience and identify opportunities for upselling.
- Hold product demonstrations for customers and provide excellent customer service.
- Improve onboarding processes and evaluate and improve tutorials and other communication infrastructure.
- Mediate between clients and the organization to minimize customer churn.
- Aid in product design and product development to enhance customer satisfaction.
Requirements:
- 2+ years proven experience in customer success/service/sales or communications or Bachelor's Degree.
- Highly organized and able to multitask with a self-driven and proactive nature.
- Excellent communication and interpersonal skills with leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes and experience in document creation.
- Patient and active listener with a passion for sales.
- Experience utilizing CRM systems and Microsoft Office.
- 1+ years of successful revenue-based sales experience.
- Working understanding of data protection technologies.
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