Program Management Specialist

24 hours ago


Lahore, Punjab, Pakistan ibex Full time

iBEX provides elite CX outsourcing services to top-tier clients.

Key Responsibilities:
  1. We initiate projects with cross-functional teams through regular meetings.
  2. Our Program Managers identify key requirements, high-level scope, timelines, estimates, stakeholders, and risks.
  3. The team gathers requirements and defines project scope.
  4. We build project schedules or high-level roadmaps.
  5. We develop and implement project plans in collaboration with our teams.
  6. The team identifies roles and responsibilities based on skills required to complete project activities.
  7. We maintain project release plans using project management tools.
  8. We establish project communications for small to large-scale cross-functional teams.
  9. We apply program management concepts as needed.
  10. The team identifies risks based on experience or team input.
  11. We maintain required deliverables related to the projects.
  12. We analyze planned vs. actual work (monitoring & controlling).
  13. Consultation with cross-functional teams during project execution is essential.
  14. Log issues faced by the project team and resolve them promptly.
  15. Raising 'RED' concerns when necessary is critical.
  16. Following the escalation path as needed is essential.
  17. Monitoring project progress and keeping stakeholders aligned is vital.


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