Enterprise Mobility Specialist

1 week ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Value Strategist

This role focuses on maximizing customer value through targeted campaigns of upselling and cross-selling, using data to optimize the portfolio subscribed by each customer with a major focus on mobility.

Responsibilities:
  • Analyze large datasets of B2B SME clients to segment customers by usage patterns, revenue potential, CLV and customer behavior.
  • Define and identify high-value business customers based on ARPU, ARPA, contract value, and service usage.
  • Use CRM tools, network data, and advanced analytics to understand customer needs, churn risk, and growth opportunities.
  • Develop and execute tailored customer value propositions for different segments.
  • Drive a customer-centric strategy that improves satisfaction, renewals, and cross-selling within existing B2B accounts.
  • Develop initiatives to strengthen customer relationships, ensuring that business clients see telecom services as essential to their operations.
  • Identify early signs of dissatisfaction and work cross-functionally with account managers and customer support to prevent churn.
  • Design and implement upsell and cross-sell strategies for high-value solutions.
  • Analyze the impact of campaigns, optimize for better conversion rates, and report on ROI to senior management.
  • Manage KPIs related to B2B customer success, including customer lifetime value (CLV), churn rate, retention rate, and upsell/cross-sell revenue.

Requirements:
  • Bachelors Degree from a reputable university preferably in Engineering in Technology / Business Administration / ICT Certification.
  • 7 years overall experience with at least 3 years in similar roles.

Competencies:
  • Customer Lifecycle Management
  • Customer Value Management
  • Retention & Churn Management
  • Market Research & Analysis
  • Business Analytics

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