Technical Support Liaison

5 days ago


Lahore, Punjab, Pakistan Diem Technologies Incorporated Full time
Job Description:

Company Overview: At Diem Technologies Incorporated, we strive to deliver exceptional customer experiences through innovative solutions.

Job Description: As a Customer Support Executive, you will play a critical role in ensuring that our customers receive prompt and effective support.

Responsibilities:

  • Respond to customer queries in a timely and accurate manner
  • Identify customer needs and provide assistance to help customers use specific features
  • Monitor customer complaints and reach out to provide support where needed
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share it with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives


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