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APIMatic is a developer experience company revolutionizing the way developers explore, try, and consume APIs. We offer a code generation engine that generates developer portals and API SDKs for programming languages.

About the Role

We are looking for an exceptional Tech Support Specialist who possesses a deep technical understanding of our entire product portfolio. This knowledge will be leveraged to provide enterprise-level assistance to customers, with a focus on those based in the United States.

We're Looking for Someone Who:
  • Has a natural inclination to help and take pleasure in assisting people with technical issues.
  • Can simplify complex technical details for easy understanding.
  • Possesses strong technical problem-solving skills, with the ability to identify root causes and provide effective solutions.
  • Has a customer-centric mindset and excellent relationship management skills.
  • Has strong communication and negotiation skills.
Duties and Responsibilities:
  1. Provide timely support to both technical and non-technical customers, responding promptly and accurately to their queries via email or chat applications.
  2. Use targeted questions to quickly understand the root of customer issues.
  3. Contribute to product improvement by collecting customer feedback and identifying patterns or essential information from customer interactions.
  4. Prioritize and manage several open issues simultaneously, including proper recording, tracking, and resolution.
Requirements:
  • 2-4 years of relevant work experience.
  • Excellent written and verbal English communication skills for phone and email communication.
  • Ability to quickly grasp a highly technical product to be able to provide support to users.
  • Knowledge of REST APIs or SDKs is a must.
What Sets Us Apart?
  • Opportunity for growth and development in a fast-paced environment.
  • Fun team to work in a startup environment.