
Technical Assistance Engineer
1 week ago
Join our team of skilled IT professionals as a Help Desk Professional at ATSG:
Job SummaryWe are seeking an experienced Technical Assistance Engineer to provide top-notch IT support to our internal employees. As a member of our team, you will be responsible for delivering exceptional customer service while resolving complex technical issues, working closely with colleagues to ensure seamless operations.
Main Responsibilities- Provide technical support for end-user computers and devices, responding to customer inquiries and resolving issues promptly
- Take ownership of escalated tickets from Tier 1 support, utilizing advanced troubleshooting skills to resolve complex technical issues
- Configure, manage, and maintain employee computers and devices, ensuring they meet company standards
- Collaborate with colleagues to develop and implement process improvements, optimizing IT operations and reducing downtime
- Stay up-to-date with industry trends and best practices, applying knowledge to improve technical support services
- Bachelor's degree in Computer Science, Information Technology, or related field
- 3-5 years of experience as a Support Engineer, with expertise in remote desktop and helpdesk software
- Proven problem-solving skills, with ability to work independently and collaboratively
- Excellent communication skills, with capacity for innovation and strategic thinking
- Microsoft InTune experience, with strong understanding of IT software, hardware, and network setup
This role offers an exciting opportunity to join a dynamic team of IT professionals, contributing to the growth and success of ATSG.
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