Technical Assistance Engineer

1 week ago


Islamabad, Islamabad, Pakistan ATSG Full time

Join our team of skilled IT professionals as a Help Desk Professional at ATSG:

Job Summary

We are seeking an experienced Technical Assistance Engineer to provide top-notch IT support to our internal employees. As a member of our team, you will be responsible for delivering exceptional customer service while resolving complex technical issues, working closely with colleagues to ensure seamless operations.

Main Responsibilities
  • Provide technical support for end-user computers and devices, responding to customer inquiries and resolving issues promptly
  • Take ownership of escalated tickets from Tier 1 support, utilizing advanced troubleshooting skills to resolve complex technical issues
  • Configure, manage, and maintain employee computers and devices, ensuring they meet company standards
  • Collaborate with colleagues to develop and implement process improvements, optimizing IT operations and reducing downtime
  • Stay up-to-date with industry trends and best practices, applying knowledge to improve technical support services
Key Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 3-5 years of experience as a Support Engineer, with expertise in remote desktop and helpdesk software
  • Proven problem-solving skills, with ability to work independently and collaboratively
  • Excellent communication skills, with capacity for innovation and strategic thinking
  • Microsoft InTune experience, with strong understanding of IT software, hardware, and network setup

This role offers an exciting opportunity to join a dynamic team of IT professionals, contributing to the growth and success of ATSG.



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