
Technical Assistance Representative
24 hours ago
Overview:
As a Technical Assistance Representative at ConnectPro International, you will be the first point of contact for our clients seeking technical assistance. Your primary responsibility will be to provide accurate and efficient solutions to customer queries via phone, email, or chat.
Main Responsibilities:
- Provide expert technical assistance to customers via various communication channels.
- Analyze and troubleshoot complex technical issues.
- Collaborate with internal teams to resolve technical problems.
- Document and share knowledge with the team to improve efficiency.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- At least 2 years of experience in a technical support role.
- Excellent technical knowledge and problem-solving skills.
- Strong communication and interpersonal skills.
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