
Customer Experience Liaison
5 days ago
Job Overview
We are seeking a highly skilled Customer Experience Liaison to provide exceptional support, resolve issues efficiently, and collaborate with cross-functional teams to enhance workflows.
Key Responsibilities:- Respond to customer inquiries across various channels, including chat, email, and ticketing platforms.
- Work closely with AI systems to enhance response accuracy and provide high-quality support.
- Track, document, and report customer feedback to drive continuous improvement.
- Resolve support issues with empathy and efficiency, ensuring customer satisfaction.
- Collaborate with teams to improve customer workflows, identify areas for growth, and implement effective solutions.
Requirements:
- Exceptional written and verbal communication skills.
- Strong problem-solving skills and ability to think critically.
- Customer support experience preferred, but not required.
- Tech-savviness with the ability to quickly learn new tools and systems.
- A team player with a positive, can-do attitude.
About Us
Jamah is a company that bridges the gap between AI and human connection to deliver world-class customer support solutions. We foster a culture of innovation and collaboration to drive results and deliver exceptional customer experiences.
Benefits
This role offers a dynamic work environment, opportunities for growth and development, and a chance to be part of a team that makes a real difference in people's lives.
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