Telecommunications Management Professional

4 days ago


Karachi, Sindh, Pakistan Pro Work Technical Services Full time
About Us

Pro Work Technical Services is a leading provider of call center services, committed to delivering exceptional customer experiences. We are seeking a highly skilled Call Center Office Manager to join our team, leading a dynamic team of call center agents and driving sales growth.

Responsibilities
  1. Leadership: Develop and execute strategies to drive team performance, leveraging your expertise in leadership and communication.
  2. Performance Management: Analyze call center performance metrics, identifying areas for improvement and implementing strategic initiatives to enhance sales and quality.
  3. Office Support: Ensure seamless office operations, managing resources and maintaining a comfortable work environment.
  4. Agent Development: Design and deliver training programs to enhance agent skills, promoting a culture of continuous learning.
Requirements
  • Bachelor's degree or equivalent experience in a related field.
  • Proven experience in call center management or customer service roles.
  • Excellent leadership, communication, and problem-solving skills.
  • Proficiency in call center software and technology tools.


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