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Operations Lead
6 hours ago
About Technovate Global
We are a dynamic company looking for an experienced Operations Lead to manage our day-to-day operations. The ideal candidate will be responsible for overseeing a team of call center agents, ensuring operational excellence and meeting campaign targets.
Main Responsibilities:
- Supervise and manage a team of 10-15 outbound call agents, ensuring adherence to campaign goals and KPIs.
- Monitor daily operations and provide guidance to improve team performance and efficiency.
- Utilize and manage tools such as ViciDial and other relevant call center software.
- Conduct regular training and coaching sessions to enhance agent skills and campaign effectiveness.
- Prepare and analyze performance reports, providing actionable insights to optimize results.
- Address and resolve operational issues promptly, maintaining a smooth workflow.
- Collaborate with senior management to align operations with overall campaign strategies.
Key Qualifications:
- Experience: At least 1 year of experience in an outbound call center, preferably in Obamacare ACA or Final Expense lead generation campaigns.
- Leadership: Proven ability to handle and motivate a team of call center agents.
- Technical Skills: Proficiency with call center systems such as ViciDial and other relevant tools.
- Reporting Skills: Competence in using Excel and other tools for daily reporting.
- Communication: Strong verbal and written communication skills.
- Problem-Solving: Ability to analyze issues and implement effective solutions promptly.
- Organizational Skills: Excellent time management and ability to prioritize tasks in a fast-paced environment.
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