Customer Service Representative

3 days ago


Karachi, Sindh, Pakistan beBee Careers Full time
Customer Service Role

We are seeking a Customer Service Representative to join our team. As a key member, your mission will be to engage with customers at the brink of cancelling their policies or considering renewal.

Your goal will be to maintain high retention rates by providing outstanding service and offering effective solutions.

  1. Engage with customers over the phone to resolve issues and address concerns.
  2. Identify and capitalize on upsell opportunities.
  3. Use proactive retention techniques to turn cancellations into opportunities.
  4. Educate customers on our products, services, and unique selling points.
  5. Build lasting relationships to encourage loyalty and repeat business.
  6. Conduct negotiations that are fair to both the customer and the company.
  7. Promptly address customer queries and complaints.
  8. Work closely with our team, sharing updates on customer interactions.
What We're Looking For:
  1. Exceptional communication and active listening skills.
  2. The ability to multitask and work as part of a team.
  3. Flexibility and a positive, can-do attitude.
  4. Experience in managing key performance indicators.
  5. A detail-oriented approach and a commitment to knowledge retention.


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