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Foreign Exchange Store Team Lead

3 weeks ago

Gujranwala, Punjab, Pakistan ChangeGroup & Prosegur Change Full time

About This Opportunity

We are seeking a highly motivated and experienced Terminal Leader to join our team at Changi Airport. As a Terminal Leader, you will play a critical role in driving business growth and enhancing customer satisfaction.

Your Key Responsibilities:

  • Lead high-performing teams to achieve sales and revenue targets while maintaining excellent customer service standards
  • Work closely with store teams and leaders to improve customer service levels and drive business growth
  • Effectively manage people, including performance-based rostering, annual leave management, retention, recruitment, and performance management
  • Support product launches and promotions to drive business growth
  • Manage inventory and margins across the airport to ensure optimal financial performance
  • Coach staff on standard operating procedures and operational disciplines
  • Support communication among site staff and management to ensure seamless operations
  • Develop strong relationships with local stakeholders, including landlords and airport authorities
  • Stay up-to-date with company training requirements and share best practices within the airport

Requirements:

  • Proven experience as a Sales Manager in the financial services industry, preferably in foreign exchange or retail, with at least 2 years' experience as a Sales Manager
  • Strong leadership skills with a track record of effectively managing and motivating teams
  • Excellent communication and interpersonal abilities
  • Sound knowledge of inventory management and financial acumen
  • Ability to uphold compliance with company policies and industry regulations
  • Customer-centric mindset with a commitment to delivering exceptional service
  • Flexibility to adapt to changing priorities and business needs
  • Demonstrated ability to build and maintain positive relationships with stakeholders
  • Willingness to undergo required training and develop skills continuously