Computer Systems Specialist

1 day ago

Peshawar City Tehsil, Pakistan beBeeTechnical Full time 20,000 - 30,000
IT Support Engineer Role

Motive's IT support team is dedicated to empowering the people who run physical operations with innovative tools and solutions. Our goal is to make their work safer, more productive, and profitable.

We serve a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The IT Support Engineer plays a pivotal role in championing end-user satisfaction through adept IT support. This involves monitoring and maintaining our company's computer systems, performing hardware and software installations, and elevating our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.

Key Responsibilities
  • System Installation and Configuration: Perform OS installations and configurations for MacOS, Windows, and Linux systems.
  • Employee Onboarding and Offboarding: Facilitate seamless onboarding and offboarding processes for employees, ensuring a smooth transition and minimizing disruptions.
  • Training and Development: Conduct new hire orientation sessions related to IT support, equipping employees with the knowledge and skills necessary to excel in their roles.
  • Inventory Management: Manage and maintain local inventory of IT assets, ensuring accurate tracking and minimizing waste.
  • Technical Issue Resolution: Coordinate with internal and external stakeholders to resolve technical issues promptly, ensuring minimal downtime and maximum productivity.
  • Quality Assurance: Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards, guaranteeing exceptional service delivery.
  • Reporting and Analytics: Generate accurate and timely reports on IT support metrics, providing valuable insights for strategic decision-making.
  • User Support: Address onsite user issues within the office environment and provide remote support to end-users via tickets, emails, and Slack channels.
Required Skills and Qualifications
  • Education: Bachelor of engineering in computer science or equivalent.
  • Experience: Minimum 1-3 years IT support experience.
  • Technical Knowledge: Strong knowledge of Windows, MacOS, and Linux troubleshooting, solid IT infrastructure knowledge and experience, and understanding of G Suite, OKTA, Jira, MDM solutions, and VOIP.
  • Soft Skills: Excellent customer handling experience and technical troubleshooting expertise, proficient in verbal and spoken English, flexibility, and willingness to work varying hours and shifts.
  • Certifications: CCNA & CCNP, MCITP, Office 365 Certifications (preferred).
Benefits

Our company offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

As an integral member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and contribute to the success of our organization.

Join us and take the first step towards an exciting and rewarding career as an IT Support Engineer

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