Customer Service Representative

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

Customer Service Excellence Required

We are seeking a dedicated and customer-focused individual to join our team as a Call Center Representative. The successful candidate will be responsible for providing exceptional customer service, resolving queries and concerns, and ensuring a positive experience for clients.

The ideal candidate will possess strong communication skills, both written and verbal, and be able to work in a fast-paced environment. Proficiency in English is essential, and a patient and empathetic attitude is crucial for success in this role.

About the Role
  • Strong communication skills, both written and verbal.
  • Proficiency in English.
  • A patient and empathetic attitude.
  • Strong time management and organizational skills.

Job Requirements:

  • Taking customer calls and responding to queries and concerns.
  • Offering assistance and support patiently.
  • Collaborating with other call center professionals to improve customer service.

Working Conditions:

  • Working hours: 6-8 hours per shift.
  • Timings: 6 PM to 12 AM.

Benefits:

  1. eSpark provides life insurance to employees.
  2. All female employees are entitled to maternity leave with full pay.
  3. Regular full-time employees are eligible to enroll in medical coverage.

Compensation:

  • Basic salary: 20k.
  • Punctual allowance: 3K.
  • Commission: 10k to 25k (depending on qualified bookings).


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