Technical Network Support Specialist
7 days ago
Support Engineer
">- Key Responsibilities:
- Handle customer issues as dedicated support, 24x7 based on roster.
- Lead and resolve technical issues and conduct Root Cause Analysis.
- Knowledge Management.
- Handle Software Update Management (SUM), Load IPA/EPA/EP packages on Ericsson Core nodes.
- Drive CSR review meetings with SDM.
- Perform preventive maintenance.
- You Will Bring:
- Bachelor's degree in engineering or relevant field.
- At least 5+ years of experience in a similar role.
- Domain experience:
- CS Core domain resource with hands-on experience of CS Core domains:
- CSCF, MTAS, SBG/BGF.
- MSC-S, M-MGW, STP/IP-STP.
- UDM domain CUDB, HSS-FE, HLR-FE, EIR-FE.
- Mobile Call flows and Protocols understanding.
- MAP, SCCP, SIP, Diameter and LDAP protocols handling.
- Troubleshooting of IMS/VoLTE call flows, SRVCC and CS Fallback procedure.
- MOP preparation with impact analysis and execution.
- Understanding of Cloud/Virtualization concepts and VNF/CNF Management.
- Team Collaboration.
- Delivering results & meeting customer expectations.
- Presentation & communication skills.
- CS Core domain resource with hands-on experience of CS Core domains:
- About the Role:
- This is a challenging role that requires a broad knowledge of telecom and Datacom, covering both hardware, software, and network knowledge.
- The successful candidate will be responsible for providing technical service and support to customers, troubleshooting and resolving problems to stabilize and optimize customer networks.
- They will also configure and integrate different nodes and solutions in new and live customer networks.
- The ideal candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and have strong communication and presentation skills.
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